Effective date: November 2, 2026

This policy explains how Online Custom Suits collects and uses personal information when you visit www.onlinecustomsuits.com or send us an inquiry.

Who we are

This website is operated by Qingdao Kutesmart Co., Ltd., No.17 Red Collar St., Jimo, Qingdao, Shandong, China 266200. We are responsible for the personal information described in this policy.

For privacy questions or requests, email [email protected].

Information we collect

Information you give us. When you use our contact form or email us, we receive your name, email address, phone number if you choose to give it, your message, and anything else you include, such as your company details or order requirements.

If you place an order, we may also receive garment measurements for the people you are ordering for. Please share these only when you are entitled to do so.

Information collected automatically. When you visit the site, we and our service providers collect information about your device and visit. This includes your IP address, browser and device type, approximate location, pages viewed, and how you move, click and scroll on a page.

How we use information

We use your information to:

• reply to your inquiry and prepare quotations
• carry out and manage orders you place with us
• keep business records and meet legal obligations
• understand how the site is used and improve it
• keep the site secure and prevent misuse

We do not sell your personal information. We do not currently use it for third-party advertising.

Legal bases

Where the GDPR or UK GDPR applies, we rely on these legal bases:

• Steps toward a contract, or performing one: replying to your request for a quotation and fulfilling orders.
• Legitimate interests: running our business, improving the site and keeping it secure.
• Legal obligation: keeping records the law requires.
• Consent: where the law requires it for cookies or similar technologies. You can withdraw consent at any time.

Cookies and analytics

We use cookies and similar technologies to keep the site working, including session, currency and country settings.

If you accept optional cookies in our cookie banner, we also use Microsoft Clarity to understand how visitors use the site. Clarity records interactions such as clicks, scrolling and mouse movement, and can produce session replays and heatmaps. It sets its own cookies, and Microsoft may process this data as described in the Microsoft Privacy Statement. Clarity does not run unless you accept.

You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.

We remember your choice in a cookie for one year. You can change it at any time through Cookie settings.

Who we share information with

We share information only as needed with:

• our website platform and hosting providers
• our email provider
• Microsoft, for Clarity analytics, if you accept optional cookies
• Google, which serves the fonts on this site and receives your IP address when they load
• shipping and other providers, when needed to carry out an order
• authorities or professional advisers, where the law requires it or to protect our legal rights

International transfers

We are based in China, so information you send us will be processed in China. Our service providers may process it in other countries, including the United States. These countries may not have the same data protection laws as your own. Where the law requires it, we use appropriate safeguards for these transfers.

How long we keep information

We keep inquiry records for 3 years after our last contact with you, unless you ask us to delete them sooner and we have no legal reason to keep them. We keep order records for as long as we need them to meet legal, tax and accounting requirements.

Your rights

Depending on where you live, you may have the right to:

• access the personal information we hold about you
• correct or delete it
• restrict or object to how we use it
• receive a copy of it in a portable format
• withdraw consent where we rely on it
• complain to your local data protection authority

To make a request, email [email protected]. We may need to confirm your identity first. We will not treat you differently for exercising your rights.

Security

We take reasonable steps to protect personal information. No website or email system is completely secure, so please do not send payment card details or other sensitive information through our contact form.

Children

This website is for businesses. It is not directed at children, and we do not knowingly collect personal information from children through it.

Changes to this policy

We may update this policy from time to time. We will post the new version on this page and change the effective date.

Contact us

Qingdao Kutesmart Co., Ltd.
No.17 Red Collar St., Jimo, Qingdao, Shandong, China 266200
[email protected]