CustomSuits

Information, clearly considered

The final page content will appear below as each customer-service route is completed.

Pattern engineer working on a suit pattern on screen

How it works

From measurements to delivery in six steps

Made-to-measure orders follow the same six steps, whether one piece or many, and take 7–10 days.

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The six steps

  1. 01

    Design

    Choose a style from our range or send your own.

  2. 02

    Fabric and trims

    Pick cloth, lining, buttons and labels.

  3. 03

    Measurement

    Record the wearer's body measurements.

  4. 04

    Order

    Send the order with every option specified.

  5. 05

    Production

    We make the piece to its order data.

  6. 06

    Shipping

    We ship the finished garment. Terms are confirmed on quotation.

Blue check made-to-measure sport coat

Step 1: Choose the design

Start from our styles or send your own design. Our 20+ designers refresh styles twice a year, and can also work with you one to one.

Fabric swatch book with suit cloth and finished looks

Step 2: Fabric and trims

Select cloth, lining, buttons and details. You can choose from more than 10,000 fabrics in stock, or use your own. See fabric options.

Pattern engineer adjusting a suit pattern on screen

Step 3: Measurement

Our method records 22 body data points in about five minutes, in the form the production line reads. Measurement training for sales partners is available.

Measure carefully and consistently. Accurate measurements have a large effect on the fit of the finished piece.

Step 4: Place the order

An order is complete when it has all of the following. Missing details are what slow an order down.

  1. StyleThe chosen design and any changes to it.
  2. Fabric and trimsCloth, lining, buttons and details.
  3. MeasurementsThe wearer’s body measurements.
  4. BrandingYour logo or labels.
Garments moving on the overhead rail

Step 5: Production

We take the order in as production data. CAD drafts the pattern, an automatic cutter handles that garment, and it moves along the line on an overhead rail. See the smart factory and how we check quality.

Step 6: Shipping, and the terms we confirm first

We confirm these terms on quotation, before your first order goes into production.

  • Exact dates for your order
  • Payment terms
  • Shipping method, cost and duties
  • Alterations, remakes and returns
  • Sample terms and cost

Keep reading

Minimum orders and lead timesHow the four production routes compare.The made-to-measure programWho it suits and what it covers.For tailors and MTM brandsAdding styles without adding a workroom.

Start with a first order

Tell us what you sell and where. A consultant replies within 48 hours to discuss next steps.

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